Return Policy
If you are not completely satisfied with your purchase, you may return it within 10 days from the date of delivery, subject to the below conditions. We highly encourage any customer who purchases a Business Edge Products to take advantage of the personalized service we offer by booking a Welcome Service. You can book one by emailing info@businessedgeint.com
If you still wish to return your purchase, the following conditions will apply to all Products except those marked as “non-refundable” on your order.
Return Process
To return a Product, you must contact our Customer Service Department at info@businessedgeint.com before returning any Product. You may either purchase the return shipping label, as well as coordinate the return shipping logistics, directly with a carrier, or purchase a return shipping label directly from us. If you choose to purchase a shipping label from us, our Customer Service Department will provide you with an invoice for the shipping label and a shipping label following payment. We are not responsible for a Product returned without our provided shipping label.
Return Method and Timing
Your refund will be processed after the item has been received by us and we have assessed the Product’s condition.
Special Considerations
Original shipping fees will not be refunded.
Please review the following guidelines to understand our return process.
- Eligibility for Returns:
- You may return most items within 30 days of delivery for a full refund or exchange. Some exclusions apply, so please refer to the “Non-Returnable Items” section below.
- Non-Returnable Items:
The following items are non-returnable:
- Personalized or customized products.
- Items marked as final sale or clearance.
- Perishable goods, such as food, flowers, or magazines.
- Gift cards.
- Downloadable software or digital products.
- Return Conditions:
To be eligible for a return, the product must be in its original condition, unopened, and with all original tags and packaging. Items returned in used or damaged condition will not be accepted.
- Return Process:
Follow these steps to initiate a return:
- Contact our Customer Service team at [Customer Service Email] or [Customer Service Phone Number] to request a Return Authorization (RA) number.
- Pack the item securely in its original packaging, including all accessories.
- Include a copy of the packing slip and the RA number with the return package.
- Ship the item back to our return address, which will be provided when you request an RA number.
- Refund or Exchange:
Upon receiving and inspecting the returned item, we will process your request for a refund or exchange. Refunds will be issued to the original payment method, and exchanges will be sent out promptly.
- Return Shipping Costs:
You are responsible for return shipping costs unless the return is due to our error or a defective product.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Service team immediately. We will provide instructions for returning the item and will cover the return shipping costs.
- Refund Processing Time:
Refunds typically take 5-7 business days to process after we receive the returned item. Please allow additional time for your financial institution to credit your account.
- Contact Information:
If you have any questions or concerns about our return policy, feel free to contact our Customer Service team at [Customer Service Email] or [Customer Service Phone Number].
Please customize this return policy to suit your specific online shop’s needs and requirements. It’s essential to be clear and transparent with your customers about your return process to build trust and provide a positive shopping experience.